heybajii Frequently Asked Questions

heybajii requires a valid government-issued photo ID for account verification — your Bangladesh National Identity Card (NID), passport, or driving licence is accepted. You may also be asked to submit a recent utility bill or bank statement as proof of address. Documents should be clear, unedited scans or photos in JPG or PDF format.

KYC verification on heybajii is typically completed within 24 to 48 hours of document submission during standard business hours (Bangladesh Standard Time, UTC+6). During peak periods or public holidays such as Eid or Pohela Boishakh, processing may take up to 72 hours. You will receive an email notification once your verification is approved.

To reset your heybajii password, click the "Forgot Password" link on the login page and enter your registered email address or mobile number. You will receive a password reset link or OTP within a few minutes. If you do not receive it, check your spam folder or contact our 24/7 live chat support team for manual assistance.

No — heybajii strictly permits one account per player. Creating multiple accounts is a violation of our Terms and Conditions and may result in all associated accounts being permanently closed and balances forfeited. If you have accidentally created a duplicate account, contact our support team immediately so the issue can be resolved without penalty.

To permanently close your heybajii account, contact our support team via live chat or email at support@heybajii with a written request. Before closure, ensure you have withdrawn your full remaining balance. Account closures are typically processed within 5 business days. If you are closing your account due to a gambling concern, we encourage you to consider self-exclusion as an alternative first step.

To deposit via bKash on heybajii, log in to your account and navigate to the Deposit section. Select bKash as your payment method, enter the amount you wish to deposit, and follow the on-screen instructions to complete the bKash payment from your mobile. Most bKash deposits are credited to your heybajii account balance instantly or within a few minutes.

bKash deposits on heybajii are processed instantly in most cases — your account balance is typically updated within 1 to 5 minutes of a successful bKash payment. In rare cases of network congestion or system maintenance, processing may take up to 30 minutes. If your deposit has not appeared after 30 minutes, contact our live chat support with your bKash transaction ID.

The minimum deposit amount on heybajii is ৳200 BDT, regardless of the payment method used. This applies to bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and card payments via Visa and Mastercard. There is no maximum deposit cap set by heybajii, though individual payment providers such as bKash and Nagad may have their own daily transaction limits.

The minimum withdrawal amount on heybajii is ৳500 BDT. Withdrawals can be made to your registered bKash, Nagad, Rocket, Upay, or bank account (Dutch-Bangla Bank, BRAC Bank, Islami Bank, Sonali Bank, and others). To process any withdrawal, your heybajii account must be fully KYC-verified — unverified accounts are not eligible for withdrawals.

heybajii does not charge any platform-side fees on deposits or withdrawals. However, your payment provider — for example bKash or Nagad — may apply their own standard transaction charges as per their own fee schedules. We recommend checking your mobile banking app's fee structure before initiating large transactions to avoid any unexpected deductions from your payment provider.

Yes — heybajii offers comprehensive betting markets for Bangladesh Premier League (BPL) cricket matches, including match winner, top batsman, total runs, over/under, and in-play live betting options. BPL is one of the most popular betting tournaments on heybajii among Bangladeshi players. Markets open as soon as fixtures are officially confirmed and close at the start of each match.

In addition to BPL, heybajii covers betting markets for IPL (Indian Premier League), ICC T20 World Cup, ICC Cricket World Cup, Asia Cup, and bilateral series involving the Bangladesh Tigers. Test match betting and One Day International (ODI) markets are also available for major series. heybajii updates its cricket calendar regularly to reflect the international fixtures schedule.

All slot games on heybajii are sourced from verified, internationally recognised game providers including Pragmatic Play, NetEnt, Microgaming, and Spribe. These providers use independently audited Random Number Generator (RNG) technology to ensure every spin result is genuinely random and fair. Each game's Return to Player (RTP) percentage is displayed in the game information panel before you start playing.

Yes — heybajii is fully optimised for mobile browsers on both Android and iOS devices. You can access all cricket betting markets, live casino games, and slot titles directly through your mobile browser without needing to download any app. The mobile interface adapts automatically to your screen size, delivering a smooth gaming experience on smartphones and tablets across Bangladesh.

heybajii's live casino section features real-time dealer games including Live Baccarat, Live Roulette, Live Blackjack, Live Andar Bahar, and Live Teen Patti, streamed in HD from professional studio environments. Live casino tables are powered by Evolution Gaming and Ezugi, two of the world's leading live dealer technology providers. Tables run around the clock to accommodate players across all time zones.

New players on heybajii are eligible for a welcome bonus on their first qualifying deposit. The bonus is credited as bonus funds to your account and is subject to a wagering requirement that must be met before any bonus-derived winnings can be withdrawn as real money. Full terms, minimum deposit thresholds, eligible games, and wagering multiples are detailed on the Promotions page of your account.

A wagering requirement is the total amount you must bet before bonus funds or bonus winnings become eligible for withdrawal on heybajii. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place a total of ৳20,000 in qualifying bets before withdrawing. Only wagers placed on eligible games count toward the requirement — check the specific bonus terms for the list of qualifying games.

Yes — all bonuses on heybajii have an expiry period, typically 7 to 30 days from the date of issue depending on the specific promotion. If the wagering requirement is not completed within the validity window, the bonus and any associated winnings are forfeited automatically. Expiry dates and times are shown in the My Bonuses section of your heybajii account dashboard.

Yes — deposits made via Nagad qualify for the heybajii welcome bonus provided the deposited amount meets the minimum threshold stated in the current promotion's terms. Nagad, bKash, Rocket, Upay, and card deposits are all treated equally when it comes to bonus eligibility. Always read the full bonus terms before depositing to confirm that your chosen payment method and deposit amount qualify.

heybajii uses 128-bit SSL encryption to protect all data transmitted between your device and our servers, ensuring your personal information and payment details remain private and secure. Player funds are held in segregated accounts separate from operational funds. Our platform undergoes regular security audits to maintain the highest standards of data protection for players across Bangladesh.

heybajii collects and processes your personal data strictly in accordance with our Privacy Policy. We do not sell or share your personal information with third parties for marketing purposes. Your data is stored on secured, encrypted servers. You can request a full copy of the data heybajii holds about you, or request its deletion, by contacting our support team at support@heybajii.

The minimum age to register and play on heybajii is 18 years. This is a strict and non-negotiable requirement. All players must confirm their age at registration, and heybajii reserves the right to request age-verification documents at any time. Any account found to belong to a player under 18 will be closed immediately and all funds forfeited in line with our responsible gaming policy.

To self-exclude from heybajii, navigate to the Responsible Gaming section in your account settings and select the Self-Exclusion option, or contact our 24/7 live chat support team directly. Self-exclusion periods range from 30 days to permanent. Once activated, your account is suspended immediately for all deposit and play activity, and all promotional communications to your registered contact details are stopped.

Yes — heybajii provides deposit limit tools that allow you to cap how much you can deposit over a daily, weekly, or monthly period. Limits can be set or reduced at any time and take effect immediately. Increasing an existing limit requires a mandatory 7-day cooling-off period before the higher limit becomes active, in line with responsible gaming best practice. Visit the Responsible Gaming section of your account settings to manage your limits.