Responsible Gaming at heybajii

1. Our Commitment to Safe Play

heybajii was built on the principle that online gambling in Bangladesh should be safe, transparent, and fair. We serve a wide community of players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and beyond, and we recognise that the diversity of our player base means we carry a significant responsibility for the wellbeing of the individuals who place their trust in our platform.

Our responsible gaming programme is not simply a regulatory checkbox — it is a core part of how heybajii operates. We invest continuously in tools, training, and player education to ensure that every person who uses our platform can make informed, voluntary, and financially comfortable decisions about their gambling activity.

We recognise that for the vast majority of players, gambling on cricket matches, slot games, and live casino tables is a recreational activity they enjoy within sensible boundaries. However, we also know that for a small number of individuals, gambling can develop into a pattern of behaviour that causes genuine harm to themselves and their families. For those players, heybajii has a clear and unwavering commitment: to provide immediate, effective, and compassionate support.

2. Age Restriction & Underage Gambling

heybajii operates strictly as an adults-only platform. All players must be 18 years of age or older to register an account, make deposits, place bets, or participate in any form of gaming or wagering activity on our platform. This is a non-negotiable requirement and applies to all players regardless of their location within Bangladesh.

We take the prevention of underage gambling seriously and apply the following measures as standard practice:

• Mandatory age declaration: All players must confirm they are 18 or older at the point of registration. Providing a false age declaration is a breach of our Terms & Conditions and may result in permanent account closure and forfeiture of funds.
• KYC verification: heybajii requires identity verification for all accounts before withdrawals are processed. Players must submit a valid Bangladesh National Identity Card (NID), passport, or other acceptable government-issued identification confirming their date of birth.
• Proactive age checks: Our compliance team reserves the right to request age verification documents at any time, particularly where there is reason to suspect an account may be operated by or on behalf of a minor.
• Account suspension pending verification: Where age verification is requested, deposit and play functionality may be suspended until satisfactory documentation is received and reviewed.

Protecting young people at home: If you share a computer, tablet, or mobile device with children or young people in your household, we strongly encourage you to log out of your heybajii account after each session and to use device-level parental controls to restrict access to gambling websites. Never share your account credentials with any third party, including family members.

3. Recognising Problem Gambling

Problem gambling develops gradually and is often difficult for the affected individual to recognise in themselves. If you are wondering whether your gambling habits are becoming unhealthy, the following warning signs may be relevant. Experiencing one or more of these does not automatically mean you have a gambling disorder, but they are useful indicators that it may be time to pause, reflect, and consider using one of heybajii's responsible gaming tools.

If several of these signs resonate with you, we encourage you to take immediate action. The sections below describe the tools available to you on heybajii, and the Seeking Help section provides guidance on reaching out for further support.

4. Responsible Gaming Tools

heybajii provides a comprehensive suite of responsible gaming tools that are built directly into the platform. All tools are available to every registered player at no cost and can be activated at any time through your account settings or by contacting our support team via live chat.

In addition to these primary tools, heybajii provides players with access to a full account history — including a detailed log of all bets placed, deposits made, and session durations — so that you always have a clear, honest picture of your gambling activity. Reviewing this history regularly is a healthy habit that supports informed decision-making.

Our customer support team has received training in responsible gambling awareness. If you contact them about a gambling concern, you will be met with a non-judgemental, supportive response and directed to the most appropriate tool or resource for your situation.

5. Self-Exclusion Programme

Self-exclusion is the most comprehensive responsible gaming tool available on heybajii. It allows a player to formally request that their account be suspended from all gambling activity for a defined period, giving them the time and space they need to address their gambling habits without the temptation of easy access to the platform.

Available Self-Exclusion Periods

• 30 days — A short-term break to reassess and reflect.
• 90 days — A medium-term exclusion for players who need more time.
• 6 months — A longer-term pause for sustained recovery.
• 1 year — An extended exclusion period for serious concerns.
• Permanent / Indefinite — For players who wish to stop gambling with heybajii entirely and without any future reinstatement.

How to Request Self-Exclusion

1. Log in to your heybajii account and navigate to the Responsible Gaming section of your Account Settings, or contact our support team directly via live chat.
2. Select "Self-Exclusion" from the available options and choose the exclusion period that is right for you.
3. Confirm your request. Self-exclusion takes effect immediately upon confirmation — your account will be suspended for all play and deposit activity within minutes.
4. You will receive an email confirmation of your self-exclusion to your registered email address. Keep this for your records.
5. During your exclusion period, heybajii will suppress all promotional communications sent to your registered email and mobile number.
6. If your chosen period expires and you wish to resume play, you must contact our support team to request reactivation. A 24-hour cooling-off period applies before any account reactivated after self-exclusion can place bets, giving you time to reconsider.

6. Deposit & Spending Limits

Setting a personal deposit limit is one of the most practical steps you can take to ensure that your gambling activity remains within a budget you are comfortable with. heybajii allows you to define limits in Bangladeshi Taka (৳) across three time periods:

• Daily deposit limit: The maximum total amount you can deposit within any 24-hour rolling period.
• Weekly deposit limit: The maximum total amount you can deposit within any 7-day rolling period.
• Monthly deposit limit: The maximum total amount you can deposit within any 30-day rolling period.

These limits apply across all payment methods available on heybajii, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, Visa, and Mastercard. Once a deposit limit is set, the system will automatically decline any deposit transaction that would cause your total deposits for the period to exceed the cap.

Adjusting Your Deposit Limits

Reducing a limit: A reduction to your deposit limit takes effect immediately upon confirmation. There is no waiting period — the lower limit applies to your next deposit attempt.

Increasing a limit: For your protection, any request to increase a deposit limit is subject to a mandatory 48-hour reflection period. The increase will not take effect until 48 hours after the request is confirmed, giving you time to reconsider. If you change your mind during this period, you can cancel the increase request and your existing limit will remain in place.

In addition to deposit limits, heybajii also offers loss limits, which cap the amount you can lose (rather than deposit) within a set period. Loss limits are particularly useful for players who fund their account in advance and want to ensure they do not exhaust their balance in a single session.

7. Time-Out & Cool-Off Features

A time-out is a short-term break from gambling that is less permanent than self-exclusion but provides meaningful breathing room if you feel your gambling is getting out of hand or you simply want to step away for a while. heybajii offers the following time-out durations:

• 24 hours — A single-day break; useful after a frustrating session or when you feel the urge to chase losses.
• 48 hours — A weekend-length break to reset and recharge.
• 7 days — A one-week break for more meaningful reflection.
• 30 days — A month-long cooling-off period; consider this if you have been gambling more frequently than intended.

During an active time-out, your heybajii account will be suspended for all deposit and betting activity. You will still be able to log in to view your account balance and transaction history, and to withdraw any remaining balance. However, you will not be able to place bets, access game lobbies, or deposit additional funds until the time-out period has expired.

All marketing and promotional communications — including email newsletters, SMS messages, and bonus notifications — are automatically paused for the duration of your time-out. They will resume at their regular frequency after the time-out expires, unless you have separately opted out of marketing communications.

Session Reminder Alerts

In addition to formal time-outs, heybajii offers session reminder alerts that appear on-screen during active play. These reminders notify you of how long you have been playing in the current session at intervals you can configure (for example, every 30 minutes, 60 minutes, or 2 hours). Session reminders are a lightweight but effective tool for staying time-aware during extended play sessions on cricket betting, slots, or live casino games.

To activate a time-out or configure session reminders, navigate to the Responsible Gaming section of your account settings or contact our live chat support team at any time. Time-outs activate immediately upon request.

8. Seeking Help & Support

If you are concerned that gambling is negatively affecting your life — financially, emotionally, or in your relationships — please do not hesitate to reach out. Seeking help is a sign of strength, not weakness, and heybajii will always support players who take this step.

Contact heybajii Support directly: Our responsible gaming team is available 24 hours a day, 7 days a week via live chat on the heybajii website. They can help you activate any of the tools described on this page, discuss your situation confidentially, and connect you with additional resources. You can also reach us by email:

Email: support@heybajii — please include "Responsible Gaming" in the subject line to be directed to the appropriate team member.

Talking to someone you trust: Sometimes the most important step is simply telling a family member, close friend, or trusted colleague about what you are experiencing. Gambling problems often worsen in isolation; sharing your situation with someone you trust can be the first step toward meaningful change.

Practical steps you can take right now:

• Set or lower your deposit limit on heybajii immediately — this takes effect within seconds.
• Activate a time-out to give yourself space to think without the platform being accessible.
• If you feel you need a longer break, request self-exclusion via live chat or account settings.
• Remove your payment method details from the platform to create an additional barrier to impulsive deposits.
• Speak to a member of your family or a trusted friend about your concerns.
• Seek professional counselling or guidance from a mental health professional experienced in behavioural issues.